Refund policy
HandballPROShop is only responsible for shipments handled by us and our shipping companies. Please keep the original label and packaging in case you need to provide evidence to the shipping company.
Claims related to shipments, either for missing products or products damaged during transport, may be made within 15 days of receipt of the shipment.
EXCHANGE AND RETURN
If for any reason you are not satisfied with your order, you have a period* of 30 calendar days, counting from the date of delivery of the order, to make an exchange or a return. The product must be in perfect condition, in its original packaging and brand new (factory original product). We do not accept returns of products that have been used, unsealed/unlabeled and/or stamped.
*During the Christmas period we have an extended exchange period until January 15th for purchases from November 20th.
The refund is made on the amount of the product, shipping costs are not refunded.
shipping costs are not refunded. Also, the returns that involve the payment of customs fees, these will be borne entirely by the customer.
Once we receive the package we will transfer the refund to the same card with which you made the purchase or to the corresponding PayPal or Amazon account. If you have made the purchase by cash on delivery or bank transfer, add a piece of paper inside the package indicating your account number so that we can make the payment.
Do not use the product packaging directly. Wrap the product previously with a bag or paper or, failing that, a box or shipping bag. Do not stick labels or tape on the original packaging of the product. In case of returning a fragile product, wrap and protect the product as much as possible so that it is not damaged.
Spain (Peninsula and Balearic Islands) or Portugal
Exchanges in Spain have a cost of 5€.
Returns from Spain by delivery point have a cost of 7€.
Returns from Spain via home collection cost 10€.
*For any questions or queries about the exchange and returns platform you can send an email to: support@reveni.io
Rest of Europe
Exchanges from the rest of the EU by delivery point have a cost of 10€.
Returns from the rest of the EU via delivery point have a cost of 15€.
Returns from the rest of the EU via home collection cost 20€.
*For any questions or queries about the exchange and returns platform you can send an email to: support@reveni.io
International
To process an exchange or a return of an international purchase and/or to the Canary Islands, you will have to contact us by email with the reference of your order to cambios@handballproshop.com. The shipping and handling costs are to be paid by the customer.
Until we receive the package we will not proceed with the exchange or return of the article or order.
In the case of an international shipment, if you want to refuse the package for any reason, the total shipping cost will be deducted from the refund (shipping company charge plus return shipping costs of the package), plus the cost of customs.
Wrong product
If the product you have received is not the one you have purchased, please send us an email to
cambios@handballproshop.com with your order reference in the subject line,
including the following photos:
General photo of the product
Photo of the label
Warranty
The warranty period is subject to the policy of each brand.
The handling and return processing times for a product covered by warranty depend on the brand.
The amount covered by the warranty is the amount paid for the product.
The warranty does not include damage due to incorrect use or handling of the material or wear and tear caused by normal use.
Follow the steps of the platform, once we receive the request, we will transfer it to the brand and when we have news we will contact you.
If you have any questions you can contact us by email at cambios@handballproshop.com.
